May 13 2008

6 Ways To Get A Refund Online

I’ve been successful in getting a few refunds online as of late. The more that you shop and use services online the more you need to watch that everything is what you expect. There are several ways on how to get a refund online.

Wheres my refundTell Them What You Want

Writing an angry email and simply stating you didn’t like their service etc, won’t do much. However, tell them how they can make it right. A free coupon try use them again or something else. You may be surprised.

Be Persistent

You may have to constantly email or call to get what you want. Several times I emailed stating what I wanted and they said there was nothing they could do. A few emails more I ended up with what I wanted (a refund for shipping).

Talk to a Manager

Sometimes there is nothing the person you are talking to can do. They only have the authority to do so much and that often doesn’t include refunds. Of course they won’t offer to put you through to a manager, so you have to do so yourself.

Blog About It

There is blogging power, use it. Companies actually do google themselves and may take a look into your post. The post I wrote about Neverblueads ranks on page 1 for the term Neverblueads. It is negative and lists everything that I felt they owed me. They contacted me and it was resolved.

Lie A Little

You might have to lie a little to get what you want. They lied to you right? It’s sort of an eye for an eye, but it may work. I told DHL several things about my shipping and how I wouldn’t use them, or my company. However they guaranteed next day delivery and I didn’t get it.

But Be Fair…

This has to be the biggest rule in trying to get a refund. If you felt shorted on the shipping and want a refund, thats what you are going to get. You can’t ask for more than what you lost or didn’t get. Maybe something free or discounted for the next time, but after that it’s hard to get more value for whatever you are trying to get a refund for. If you lost 10$ on a transaction, don’t ask for $100. It’s just not going to happen.

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2 Comments on this post


  1. Dennis Edell said:

    Excellent article Matt. Being a shopper and a DS business owner, I’ve been on both sides more then once.

    I’m not sure I agree with the “lie a little” part; if you have a genuine grievance and can back it up, that should be enough…along with the other methods you put out.

    I wholeheartedly agree with “be fair”, and more for your sake (as the consumer) then for the company. it’s getting easier and easier to spot a scammer or false claim if you go a little off kilter.

    May 15th, 2008 at 12:31 pm
  2. Matthew Henrickson said:

    Sometimes for a business to take you seriously you may have to fib… or exaggerate. If you have a legit case and it doesn’t sound too bad, why would they bother?

    Glad you liked the article, these points should come in handy

    May 15th, 2008 at 1:46 pm


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