Oct 8 2009

Hostgator’s Awesome Customer Support

And I’m not even a customer!

When I first purchased my web hosting, I went by what friends said and ended up going with Hostmonster. So far they’ve had pretty decent support, I’ve had to call in a few times. The price isn’t bad, it’s not cheap or high.

As a novice blogger and growing internet “entrepreneur” thinks like support and customer service become increasingly more important. Sometimes it may be worth paying more or making less to work with a good company.


Hostgator Online Support

hostgator

As I mentioned I do not have a hosting account with Hostgator, but I have personally experienced their great online support.

While working for a client she decided to go with a magazine theme. Those can be tricky to get all of the features started, especially for someone brand new to Wordpress, so she hired me. Magazine themes are definitely not my favorite to configure and it took me a while to get it right.

I finally found the problem with a particular imaging set-up and it was something I needed the hosting company to fix. After logging in to the online chat I told them the problem and they made sure it was fixed, all was well.

The next day I woke up to an email stating my client had decided to change her theme (lol) to yet another magazine theme. Of course things needed to be changed internally on the hosting again, so back to the online support.

I told them the problem, while waiting for them to fix it I accidentally got disconnected. They must of still followed through with it, because the problems were fixed within a few minutes.

Hostgator’s online support not only saved me time, but a lot of frustration!

Do you know of an online company that has great customer service or support?


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15 Comments on this post

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  1. Mr. I said:

    Doreo Hosting has great customer support. I remember when I was setting up my blog with them, I had a few WP configuration problems in WP and not the hosting itself. And they even helped me with that! Much better than many other hosts that say “this is not our script, please use forums!”

    October 9th, 2009 at 4:19 am
  2. Matthew Henrickson said:

    Thanks thats great. I dont know much about Doreo, so I appreciate it

    October 9th, 2009 at 9:27 am
  3. GatorDouglas said:

    Matthew,

    Thanks for the kind words and the nice post. I’m glad to hear we were able to help you out and get the issue resolved.

    Cheers,

    Douglas
    Customer Service Manager
    HostGator.com LLC

    October 10th, 2009 at 2:33 pm
  4. Matthew Henrickson said:

    Thanks for stopping by Hostgator :)

    You guys are great.

    October 10th, 2009 at 2:34 pm
  5. GatorDouglas said:

    No problem. Thanks for writing about us and telling others about your positive experiences! :)

    October 10th, 2009 at 2:38 pm
  6. Minnesota Attorney said:

    I’ve called HostGator and 1and1 support over 40 times each the past few years. I have websites hosted at both. HostGator’s support is outstanding. 1and1’s support is absolutely terrible.

    October 10th, 2009 at 8:35 pm
  7. jackysingh said:

    HostGator support team is great they have helped me many times when i dint knew how to host a domain they helped me now i have many domains and i have two hosting on it and on other too but i like HostGator

    October 14th, 2009 at 7:49 am
  8. Steve @ Retro Shower Curtain said:

    I have used HostGator for years and I think they are the best provider out there. I had a problem last year when I upgraded to a reseller account. I called customer support and they bent over backwards to help me. They took the time to show me how to back up my old sites and reinstall them on the new reseller site. I can’t say enough good things about them.

    October 14th, 2009 at 10:13 pm
  9. Lisa said:

    I am a happy customer of Hostgator too. They are always helpful and I love their chat.

    October 15th, 2009 at 10:51 am
  10. marcus@make money online said:

    I don’t have a hostgator account , but I continue to here great things about them. When I create a new website I will probably use hostgator.

    October 15th, 2009 at 5:42 pm
  11. Dre @ Free Traffic said:

    I totally agree. I switched from powweb to hostgator couple months ago. Hostgator customer support is much better. Especially their online chatting service.

    October 19th, 2009 at 1:16 pm
  12. Joshua said:

    Host gator has good hosting from what i hear they are pretty quality i might one day use them if my blogs become bigger.

    November 1st, 2009 at 9:03 pm
  13. China electronics wholesale said:

    I totally agree.

    November 4th, 2009 at 7:17 pm
  14. oes tsetnoc said:

    i heard that host gator has not that good customer service.

    November 22nd, 2009 at 1:42 am
  15. Our Tech Blog Log said:

    Hostgator has excellent online live support , it works well when you have a midnight error =p

    January 6th, 2010 at 9:00 pm

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