Hostgator’s Awesome Customer Support
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And I’m not even a customer!
When I first purchased my web hosting, I went by what friends said and ended up going with Hostmonster. So far they’ve had pretty decent support, I’ve had to call in a few times. The price isn’t bad, it’s not cheap or high.
As a novice blogger and growing internet “entrepreneur” thinks like support and customer service become increasingly more important. Sometimes it may be worth paying more or making less to work with a good company.
Hostgator Online Support
As I mentioned I do not have a hosting account with Hostgator, but I have personally experienced their great online support.
While working for a client she decided to go with a magazine theme. Those can be tricky to get all of the features started, especially for someone brand new to Wordpress, so she hired me. Magazine themes are definitely not my favorite to configure and it took me a while to get it right.
I finally found the problem with a particular imaging set-up and it was something I needed the hosting company to fix. After logging in to the online chat I told them the problem and they made sure it was fixed, all was well.
The next day I woke up to an email stating my client had decided to change her theme (lol) to yet another magazine theme. Of course things needed to be changed internally on the hosting again, so back to the online support.
I told them the problem, while waiting for them to fix it I accidentally got disconnected. They must of still followed through with it, because the problems were fixed within a few minutes.
Hostgator’s online support not only saved me time, but a lot of frustration!
Do you know of an online company that has great customer service or support?